Terms & Policies

Welcome to Luxenton. By accessing our platform, purchasing wholesale items, or registering as a supplier/retailer, you agree to comply with the following terms governed by TotalGoods LLC.

Wholesale Account Eligibility

Purchases made through Luxenton are restricted to registered commercial businesses, retailers, and authorized distributors. Resale certificates and business verification may be required prior to order authorization.

Pricing & Orders

• All prices listed are in USD and subject to change based on market adjustments.
• Luxenton reserves the right to accept, reject, or limit order quantities at its sole discretion.
• Orders placed are considered binding commitments upon invoice generation.

Luxenton is committed to protecting your corporate and personal information when utilizing our wholesale services.

Information Collection

We collect essential commercial data including business contact info, tax registration credentials, order details, and payment histories required to execute business transactions.

Data Usage

• To facilitate wholesale transactions, logistics, and order fulfillment.
• To process authorized business credit or payment approvals.
• We do not sell or lease business contact lists to third-party marketing companies.

All wholesale shipments originate from our primary logistics and distribution facility located in Pennsauken, New Jersey.

Fulfillment & Freight

• Processing Time: Standard wholesale order preparation occurs within 1–3 business days.
• Freight Delivery: Palletized shipments are handled via LTL/FTL carriers depending on order size.
• Receiving Obligations: Buyers are responsible for providing appropriate loading docks or liftgate arrangements upon arrival.

Due to the commercial nature of wholesale operations and perishable product requirements, returns are handled under strict verification rules.

Damage & Shortage Claims

• Inspection Window: Discrepancies, freight damages, or missing items must be documented on the Bill of Lading (BOL) and reported within 48 hours of delivery.
• Non-Returnable Items: Perishable items, opened cases, and customized wholesale orders cannot be returned.
• Restocking Fees: Approved discretionary returns are subject to a 15% restocking fee plus return freight charges.